POLICIES

PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you buy something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information that helps us understand your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

 

SECTION 2 - CONSENT

How is my consent obtained?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we imply that you consent to our collection and use for that specific reason only.

If we request your personal information for a secondary reason, such as marketing, we will directly ask for your express consent or give you the opportunity to say no.

How do I withdraw my consent?

If, after signing up, you change your mind, you can withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at ilustraanita@gmail.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if required to do so by law or if it violates our Terms of Service.

SECTION 4 - BUY

Our store is hosted on Wix.com. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

Your data is stored through Wix's data storage, databases, and the general Wix application. They store your data on a secure server behind a firewall.

 

Payment:

If you choose a direct payment gateway to complete your purchase, Wix stores your credit card details. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). The data of your purchase transaction is stored only as long as is necessary to complete your purchase transaction. Once complete, your purchase transaction information will be deleted.

All direct payment gateways adhere to the standards set by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you can also read the Wix Terms of Service (https://www.wix.com/about/terms-of-use).

SECTION 5 - THIRD PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information that we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so that you understand how these providers will handle your personal information.

In particular, remember that certain providers may be located or have facilities that are located in a different jurisdiction than either you or us. Therefore, if you choose to proceed with a transaction that involves the services of a third-party service provider, then your information may be subject to the laws of the jurisdictions in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used to complete that transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store website or are redirected to a third-party website or app, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links:

When you click on links in our store, you may be redirected from our site. We are not responsible for the privacy practices of other sites and we recommend that you read their privacy statements.

SECTION 6 - SAFETY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies we use. We list them here so you can choose whether or not you want to opt out of receiving cookies.

_session_id, unique session token, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data held, persistent for 30 minutes from last visit, used by our website provider's internal statistics tracker to record the number of visits

_shopify_uniq, no data held, expires at midnight (relative to visitor) the next day, counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, stores information about the content of your cart.

_secure_session_id, unique token, session

storefront_digest, unique token, undefined If the store has a password, it is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and / or disclose. that.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purposes of currency conversion. You also agree that that currency is stored in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). We do this so that the selected currency remains selected and consistent when you browse our website so that prices can be converted to your local (visitor's) currency.

QUESTIONS AND CONTACT INFORMATION

If you want to: access, correct, amend or delete any personal information we have about you, file a complaint, or just want more information, please contact our Privacy Compliance Officer at ilustraanita@gmail.com.

[Re: Privacy Compliance Officer]

 

TERMS AND CONDITIONS:

By using this website, you agree to comply with the conditions set out below, regardless of whether they are in English or Spanish. These conditions affect both the natural person who uses this website and the company in which this person works and uses the website on behalf of the company.
All use of the graphic material that appears on this website (graphics, images, buttons, etc.) is merely informative, for consultation. At no time is the informative use, copying or keeping of the material in any way allowed. All Images are protected by international copyright laws.

It is completely forbidden to save, conserve or copy in any way, either digitally or physically, the images displayed on the web. Any use of these images other than mere consultation and viewing from our website is prohibited. In no case is it allowed to use the images for commercial purposes.

Anitailustra.com reserves the right to cancel the permissions granted and / or licenses to the user if the user does not accept the clauses of use of this website and may limit or eliminate the possibility of accessing the website and the user will be obliged to delete from their team any graphics or material belonging to this website (anitailustra.com).

Despite the effort we put into creating the website, it may contain typographical errors, so we recommend that the user check or consult the data that appears to him in the customer service for this purpose.

In no case is the information offered on this website contractual. This information may contain errors or inaccuracies. Please contact us to confirm that the information obtained on this website is current and correct.

DOWNLOADING AND USE OF IMAGES

Downloading images IS NOT PERMITTED, if you do so you are committing a crime against Intellectual Property.

The distribution of these or any images on this website is prohibited, whether by electronic, physical, radio, computer, etc.

The user is solely responsible for the use of the images and graphic material on this website. Therefore, you must ensure that the use you make of them is legal.

The use of images or parts of it as logos, brand graphics, pornographic or illegal uses of any kind, use to defame or discredit, and any use that may harm the honor and dignity of individuals or a specific person is strictly prohibited.

DIGITAL PUBLICATION IDENTITY

It is strictly forbidden to use the Anita Ilustra logo or associate this brand with any other company, event, trademark, union of companies, etc.

This website offers content as it appears. We are not responsible for typographical, technical errors, changes in information, prices, etc. We do not offer any type of guarantee, implicit or explicit, on the information presented here, images, or any other type of right or license of this agreement.

Anita Ilustra is not responsible, beyond what is established by law, for damages to third parties, claims, etc. for the use of images or graphic material on its website.

The user, by the mere fact of using the website and the material displayed here, accepts this contract, the content of which is clearly visible and searchable on this website. The user must have read and understood the content and the use licenses included in this contract.

In case of any doubt or discrepancy with the content of the same, you can consult the terms not understood and / or leave this website without making any use of the material presented here.

SHIPPING POLICY AND PRODUCTION TIMES
For your order to go into production, we must first have confirmation of your payment, either through our ally MERCADO PAGO, or by deposit or bank consignment (this confirmation may take 2 to 3 business days).


All orders placed after the respective closing hours will be processed the next business day.
Our hours of operation are from 9:00 am to 5:00 pm

SHIPPING TIMES AND COSTS
Shipping times and costs vary depending on the weight, dimensions of the package and the destination of the order.
Approximate delivery time: 10 to 15 business days, after payment has been confirmed.

SHIPPING COSTS:
SHIPPING TO BOGOTÁ
Colombia (Bogotá, DC, Cundinamarca)
Shipments to Bogotá 0.0 kg - 1.0 kg $ 5,000.00 - 1.0 kg - 3.0 kg $ 7,000.00 - 3.0 kg - 10.0 kg $ 12,000.00 FREE shipping for purchases over $ 240,000
SHIPPING TO THE ATLANTIC COAST Colombia (7 of 33 provinces)
All $ 33,000.00
SHIPMENTS OUTSIDE BOGOTÁ (EXCEPT ATLANTIC COAST)
Colombia (24 of 33 provinces)
Shipments outside Bogotá (except Atlantic Coast) 0.0 kg - 1.0 kg $ 10,000.00 - 1.0 kg - 3.0 kg $ 13,500.00 - 3.0 kg - 10.0 kg $ 23,000.00

* WE ONLY HAVE SHIPPING TO COLOMBIA


We only receive orders within Colombia, we do not receive orders that do not have an address within Colombia. We only deliver our products through shipments. Products can NOT be collected at our facilities.

SHIPPING ADDRESS
The purchased products will be sent to the address you provided in the purchase form. If you require a change of destination, please write to ilustraanita@gmail.com no later than 12 hours after the time your order was accepted.
Please make sure the shipping information you provided is correct. We are not responsible for delays in deliveries, if the address is not well written.

CONTACT INFORMATION
Whatsapp: (+57) 3160408007 (MF from 9:00 am to 5:00 pm)
Email: anitailustra@gmail.com

You can also write to us through Facebook Messenger, by clicking on the Messenger button on our website or on facebook.
Facebook: https://fb.me/anita.garcia.st 

Instagram: @ anita.garcia.st or anitailustra_kids

If you have any questions about the following terms in English you can contact us and we will gladly solve it.

 

OVERVIEW:

This website is operated by Anita Ilustra. Throughout the site, the terms "we", "us" and "our" refer to Anita Ilustra.

Anita Ilustra offers this website, which includes all the information, tools and services available to you, the user, on this site, subject to acceptance of all the terms, conditions, policies and notifications established here.

By visiting our site and / or purchasing something from us, you participate in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including additional terms and conditions and policies. referenced in this document and / or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, providers, customers, merchants, and / or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you will not be able to access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wix. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

 

CUSTOM ILLUSTRATIONS

Steps to place your order:

 

  1. Send me a DM (private message from Instagram) or an email to: ilustraanita@gmail.com.

 

  1. Send me the photo of the person to illustrate in the highest possible resolution (the better the photo looks, the better the illustration will be). You can also send it to ilustraanita@gmail.com.

 

  1. I will send you instructions to make your payment. Payments in Colombia via MercadoPago, international payments by PayPal or transfer to a Bancolombia savings account.

 

  1. Payment must be made in advance, I do not accept subsequent payments.

 

  1. Send me proof of payment.

 

  1. Receive your illustration within 10-15 days.

 

  1. I send you the illustration in high resolution Jpg format so you can print it and I send you a second lower resolution file so you can use it on your social networks.

 

  1. You will also receive a video of the process of your illustration.

 

  1. You are entitled to 2 changes at no cost. Extra changes of $ 30,000 or $ 10 USD each.

 

 

Do I have your consent to publish the illustration on my networks and tag your account? You can withdraw your consent at any time.

 

 

Thank you for your order !!